Effective date: 08/08/2026 · Detox International
Shipping
Processing time
Orders are processed and packed in-house and typically ship within 1 to 3 business days after the order is placed. Orders are not shipped or delivered on weekends or holidays. During periods of high volume, processing may take longer. Once shipped, orders sent via USPS typically arrive within 2 to 7 business days depending on destination. Delivery estimates are not guarantees and do not include processing time, weekends, or holidays.
Shipping methods and rates
We ship within the United States via USPS. Shipping charges are calculated at checkout based on the destination and order weight.
Tracking
When your order ships, you will receive a confirmation email with tracking information. Please allow time for the tracking status to update.
Delays and carrier issues
Once an order leaves our facility, delivery timing is controlled by the carrier. We are not responsible for carrier delays, but we will help you locate a delayed or misdelivered package.
Lost or stolen packages
If tracking shows a package as delivered but you have not received it, contact us within 7 days. We will open an investigation with the carrier, which may include verifying the delivery address and reviewing proof of delivery. Where a package is confirmed lost or misdelivered through no fault of your own, we will replace it or issue a refund. Where the carrier confirms delivery to the address you provided, or where an incorrect address was entered at checkout, any replacement or refund is at our discretion. We will work with you in good faith to resolve the issue.
Risk of loss
Title and risk of loss for products pass to you when they are delivered to the shipping address you provide. This does not limit our commitments above for orders lost or misdelivered in transit, or our obligations for damaged, defective, or incorrect items described below.
Returns
The following terms govern returns and refunds of products purchased through the Site.
Return window and condition
Because our products are consumable health supplements, and for the safety of all customers, we accept returns only of unopened and unused products in their original, sealed packaging, within 30 days of delivery. For safety reasons, opened or used products cannot be returned or resold, except that an opened product may be returned if it is defective or damaged, as described below.
How to start a return
To request a return, contact us at hello@detoxinternational.com or (504) 237-3514 with your order number. We will provide return instructions. Returns sent without prior authorization may not be processed.
Return shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility. We recommend a trackable method, as we cannot guarantee that we will receive your returned item. No restocking fee applies.
Refunds
A return is eligible for a refund if it is received within 30 days of delivery, is unused and in its original sealed packaging (except for items that are defective, damaged, or incorrect, which are covered below), and is not a final-sale item.
After we receive your return, we will inspect it and notify you of approval or denial within 3 business days. If we do not notify you of a denial within that period, your return will be treated as approved. If we deny a refund, we will provide the specific reason in writing, and you may ask us to return the item to you at your expense.
Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear. Original shipping charges are refundable only where the return is due to our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery at hello@detoxinternational.com with your order number and a photo of the item. We will promptly replace it or issue a full refund, including any shipping costs, at no charge to you.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. We will accommodate the request if the order has not yet been processed for shipping.
Contact Us
For return requests, damaged or incorrect items, or any question about your order, contact us using the details below. Please do not send a return to this address unless we have given you return instructions, so your package is tracked and credited to you.
Detox International, LLC
4718 Paris Avenue, New Orleans, LA 70122
(504) 237-3514 · hello@detoxinternational.com